Consumers are increasingly likely to refer to online reviews before making a final decision to buy a product or use a service, whether it's a hotel room, a book or a laptop. But how does it work for legal services, where the client's satisfaction with the outcome may be at odds with the 'quality' of work done?

The below article from the Law Society Gazette explores this issue, considering how the SRA might respond to negative reviews posted online - and indeed the thorny issue of exaggerated or false reviews. 

If you want to understand the good, the bad and the ugly of review sites and other online tools, Central Law Training has a new webinar available from March that will help you make the best of them. Visit http://www.clt.co.uk/webinar/review-sites-and-other-online-tools-should-your-firm-embrace-them-webinar-preorder/ to find out more.